This slide identifes the primary characteristics in an
academic environment like a college campus, all of which have an
impact on the IS infrastructure of the campus.
Large geographical spread: An academic
campus has a culture quite different from that of a corporate
environment. Many campuses are quite large, thus making policing of
physical entry near-impossible. It is not unusual to have campuses
exceeding 50 acres, with weak perimeter fencing. In a corporate
environment, every piece of equipment which goes in and out can
be monitored by security personnel.
Students and management share an adversarial
relationship. In a corporate environment, employees and
their bosses may dislike each other, but they both understand that
their career depends on delivering on their jobs and following
the corporate rules. In an academic environment, faculty make
rules and students take pleasure in circumventing them. This makes
implementation of any policy, including IT policies, difficult.
Rules are hard to enforce: In this environment,
rules are hard to enforce by all parties subscribing to a set of
common goals. Therefore, technology is the only solution to enforce
rules. You can't ask students to comply with guidelines and hope
that they will comply. If you put technological tools which make
it difficult or impossible for them to break your rules, then you
will get compliance.
Wi-fi enabled personal equipment: Wi-fi has
caused special problems. The least expensive laptops today carry
built-in wi-fi support, and these laptops are cheap enough for a
lot of students to afford them. The network boundary is no longer
restricted to the physical limits of the campus. It is perfectly
simple for an outsider to access a campus network from outside the
boundary wall if the campus has a wi-fi network without adequate
controls. This was not the case even five years ago. Today,
the bandwidth choke that a large college faces may well be due
to outsiders using their bandwidth sitting outside the college
campus. How would you know? Do you have the tools?
Huge downloads: Peer-to-peer download protocols
are extremely popular among students to download MP3 music files,
digital videos, ripped images of entire feature films, etc.
Therefore, without proper controls, these will completely choke the
institute's Internet links and also bring in worms and spyware.
Weak computer hygiene: In a student
environment, computer hygiene is weak. A lot of the computers will
be running insecure operating systems and will be owned by the
students themselves. These cannot be controlled by the institute
administration and will carry spyware, worms, etc.
which will challenge the entire campus network's capacity due to
illegitimate broadcasts. In a matter of hours, they will infect
other machines and bring down the entire LAN. This is almost a
monthly occurrence in campuses.
High turnover of students: There is a
separate problem that IS administrators have to face in a campus
environment. The rate at which students join and leave a campus is
rare in the corporate world. In a campus, it is possible that more
than a thousand students may join within one week at the start of
the academic semester, and will need to be given user accounts
on computers. Similarly, when students leave, each student's
account will need to be deleted to avoid disk space leaks and
security vulnerabilities. In most campuses, it's quite common to
find that an ex-student's account is being used by existing students
illegally to access inappropriate Web content and store pirated
files. This becomes possible only because the IS administrators
cannot track which accounts are to be deleted on which date.
Lean IT management staff: All these problems
are compounded by the resource crunch that most institutes
and universities face when recruiting personnel to manage
their information systems. IS Departments are chronically
under-staffed. If the institute finds a good administrator or
manager, he leaves in a short time for more lucrative offers from
the industry.